How to Login to Mrkt2Home.se Website?

You can login to Mrkt2Home website by clicking on the "MY Account" tab at the top right corner of the Website, where existing users can login by entering their email address and password under the ALREADY REGISTERED space.

 

How to register at Mrkt2Home.se Website?

You can register by clicking on the "MY Account" tab at the top right corner of the Mrkt2Home Website, where new users can create an account by entering their email address and press “CREATE AN ACCOUNT” and filling in the required details in the proceeding page.After your registration all your account details will be mailed to your registered email id.

 

Is registration process mandatory to shop in Mrkt2Home.se Website?

Yes its mandatory to buy(checkout) products from Mrkt2Home.se website. As a Guest or without login you can browse and add products to the cart but during the Checkout you will be prompted to login or register to finish the check out.

 

What User id can I use?

User id supported on Mrkt2Home.se website is your Facebook, Google login or you can create a seerate login for Mrkt2Home.se with your email address.

Can I have multiple delivery addresses?

Yes, Under My Address please add your default billing and delivery addresses when placing an order. You may also add additional addresses, which can be useful for sending gifts or receiving an order at your office or parents.

Can we Choose or mention delivery timing?

Kindly mention your delivery timing during the check-out process in the comment field “If you would like to add a comment about your order, please write it in the field below”, so we make our best possible timing to match or we will call and confirm your presence.

 

Is next day delivery possible?

If the order is placed before 17:00 CET we will deliver the order by next day.

 

Can I Modify the order after the order placement/Check out?

 No, you will not be able to make any changes to your order after the order has been placed. However, you may contact our customer service number +46727792547 and they will try and accommodate whatever possible during that time. But still, if the order has been dispatched, then no modifications are possible.

 

Can I change my order delivery slot after placing the order?

After the Delivery has been shipped address cannot be changed. In case of an urgent requirement of change of time please contact our customer support team and we will try our best to accommodate your request.

 

Is it possible to add or remove products after Order placement?

After the order has been placed successful, you will not be able to make modifications on the website. Please contact our customer support team for any modification, so we can try to do our possible.

 

Can I order an item which is out of stock?

No, items which are out of Stock cannot be ordered. If there is an urgent requirement you may contact out customer service team so we will try to help you.

 

How do I know the current status of my order?

We send email to your registered email id during each stage of the order processing, but you can also check the status of your order by contacting our customer support team.

 

Is there a chance that items not available from my order?

 This is a very unlikely to face this situation since unavailable products cannot be ordered or they are not displayed on the website. We make sure your order will be delivered as per your order. If in case of some the product is missing after the delivery, we make sure it reaches you or your money is returned back for the product which is missing.

 

Is it possible to cancel an order?

 You can cancel an order before the start of Delivery, by contacting our customer support team.

 

I am an existing customer, I want to place an order like last month, is it possible?

 Yes, it is possible. Kindly login to Mrkt2home.se website and go to the "My Orders/Order History" in "My Account" section at the bottom of the web page.Now , you can see all the list of orders you placed, at the end of each order you will find reorder button, Kindly click on the REORDER button and you will moved to the check out page, were you can modify the list if you want and complete the order.

 

Customer Service:

 

How can I reach customer Care or give feedback/complaints?

 Our customer Care team is available throughout the week from 8.00AM CET to 5.00 PM CET on working days. Kindly contact us via Phone or Whatsapp at +46727792547 or via email at info@mrkt2home.com.

 

If I received and product which has crossed the expiry date / defective / damaged etc, how can I get it replaced or return?

We always have 100% quality products and do periodic quality check , so it is unlikely to have an expired or defective product getting delivered . But, in case if you are not satisfied with any product for any reasons, you can return it to our Representative at time of delivery itself or you can contact our customer support team and we will do the needful.

 

What is the Return Policy?

If you do not want a product you can return it within 14 days from the date of delivery and the products should be in as it is condition when you received, so we can either exchange or equivalent e-voucher on your account. Please contact our Customer Service team to arrange for pickup of product.

 

How do I get my money back in case of a cancellation or return?

 It depends on the mode of payment, in case of cash-on- delivery during the delivery, our delivery representative will deduct the return product value and collect the bill amount from the customer, in case of payment through bank account, we will need you back account details to credit back or equivalent e-voucher on your account. Please contact customer support for any further assistance regarding this issue.

 

I want few products which are not available in website Mrkt2home. Is it possible to make it available?

We will try to make it available based on the request and demand, kindly send in your request to us in info@mrkt2home.se, so we can help you with.

 

Account Related:

 

What details I can find in ‘My Account’?

 ‘My Account’ is available only for the registered customers.

   Your Order history and details

   Your credit slips

   Your addresses – Billing, Delivery address

   Personal information

   Your vouchers

 

I forgot my password?

During the sign-in, Kindly click forget password and enter you r registered email address, so a email with a password details will be sent to your email address

Payment Related:

 

What Payment options are available?

 You can pay for your order on Mrkt2Home.se using the following modes of payment:

1. Swish Payment

2. Card/Cash-on-Delivery (Inside Stockholm City)

3. Direct debit from your net banking through Klarna.

4.Direct card payment using Klarna.

5.14Days inovice option using Klarna.

 

Are there any taxes in addition to the price shown? Is VAT added to the invoice?

 All the products displayed are including TAX. After placing the order you will get the invoice with the product and tax split up, there is no hidden or additional charges. The company VAT number is SE821207925801.

 

What is Cash on delivery?

 Cash on delivery means that you can pay cash for your order at the time of delivery of order at your doorstep.

 

What is Card on delivery?

 Card on delivery is very simple, it works as you pay in a store or a taxi, you can pay through Credit or Debit card at the time of order delivery at your doorstep. Our delivery person will carry the card swiping / dipping machine if you have chosen the mode of payment as card on delivery.

 

The discount e-Voucher -Where should I enter the Voucher code for the discount to be applied?

 During the checkout you can find a text box Voucher where you can fill in the voucher code so the discount will be automatically applied and your reduced final bill value can be seen before you make a payment.

 

Delivery Related:  

 

When will I receive my ordered Goods?

 During the checkout you have the space to enter the additional information, where you can enter the date and time of delivery you wish to and we make our best to deliver for you. orders placed before 17:00 CET will be delivered the next day. We will call before the delivery and confirm you timing as well. If there are any delays in delivery due to unforeseen reasons, the same will be informed to you at the earliest.

How are Fruits and Vegetables Pricing?

 Fruits and Vegetables pricing shown are for the day pricing. Pricing may vary while invoicing, if there is a change in the price on the day of delivery, which is rare to happen.

 

How are the fruits and vegetables weighed?

 In our website these items are priced by Gram / kilogram. Actual weight could vary a little due to its nature. Therefore if you have ordered fruits and vegetables 100SEK per kg, and we pack it for 1.05 kg of so we try to deliver the best weight what you ordered.

 

How is the delivery done?

We have a dedicated and well trained team for handling all the deliveries by own delivery vehicle operating across the city through-out the day who ensure timely & safe delivery of products to our customers. Outside Stockholm to the entire Sweden delivery will be done through our Leading Channel Partners.

 

Is it possible to change the delivery address detail which is registered on the website?

 Yes, you can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

 

Are there any delivery charges applicable for my order?

 We give you a free delivery to the delivery address with for orders above 250Kr in stockholm.

  To the areas outside Stockholm city Kommun and through out Sweden we do have delivery charges .Orders above 500Kr not greater than 18Kg will be delivered free of charge to the nearest service center.Home delivery out side Stockholm will be charged for orders below 1200 at 299.99Kr and Orders above 1200 will be charged 199.99 and there is no weight limit for the home delivery.

 

What area does mrkt2home.se deliver?

 Mrkt2home.se provide the service to whole of sweden.

 

How can I track delivery of my order?

 You will receive email at every stage of your order processing, right from order confirmation till the delivery. But if you wish to know more details you can contact our customer support team.

 

Would I be informed if there is any delay in my order delivery?

 In case of a delay, our customer support team will keep you updated on the same.

 

What should be the minimum order value for delivery?

 There is no minimum order value.We dont have any restriction on minimum order value, you can place your order starting from 1Kr and we will deliver it to your delivery address.